Shipping & Returns

Shipping Policy

I always refund shipping overages in excess of $2. Refunds are issued at the time of shipping, once the carrier and insurance costs have been factored in.

 

Domestic shipping is charged by weight on my website based on published shipping rates from PA to WA. Please rest assured that if you live in a closer shipping zone, your rates will be lower than those estimated and charged to you up front when you make your purchase. I'm also happy to ship internationally; kindly contact me for a shipping estimate before placing your order. 

Shipping pottery safely requires extra packaging. I use repurposed, recycled and biodgradeable packaging whenever possible. I include a $3/item packaging fee to help offset my costs associated with packaging your product so it arrives at your doorstep safely. This includes double boxing as needed. Thank you for understanding! 

Return & Exchange Policy

I go to great lengths to insure that each piece of pottery that leaves my studio meets my strict standards of excellence. Should you have any issue with an order placed through my website, please contact me within 5 days of delivery.

 

Should you receive a product that is damaged in transit, please send photos of the packaging and the product itself within 5 days of receipt so I can file a claim for reimbursement. I will promptly replace the item. 

Please:  

Contact me within 5 days of delivery

Ship items back within 14 days of delivery

Request a cancellation within 24 hours of purchase

Custom or personalized orders cannot be returned or exchanged unless they arrive damaged or defective.

Buyers are responsible for return shipping costs except in cases where the return is a result of an error made by me. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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Downingtown, PA

(610) 586-0465

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@2019 Susan O'Hanlon Pottery LLC. All Rights Reserved.